Backlogs are the bane of government. Delays of weeks, months or even years are too often incurred in executing a number of everyday tasks, including adjudicating claims, scheduling appointments, hiring new employees, procuring services, conducting investigations and approving applications. Few agencies are exempt from these challenges, and the resulting costs are both financial and reputational, as their inability to deliver core services in a timely manner directly impacts their ability to execute the mission. However, for those people whom agencies serve, the stakes are even higher, as delays can have livelihood, peace of mind, or even life and death consequences. These backlogs happen for two reasons: an overreliance on ad hoc, manual processes that create operational inefficiencies and/or a need for subjective, often specialized assessment or adjudication that exceeds capacity.